Our tech team are tweeting @BSMtechsupport

Bsm_tech_support_bsmtechsuppor

A nice little idea from Birmingham School of Media’s technician team: they’ve started tweeting updates about their work and news about support services around the University. The account is fairly new so hasn’t had much traffic but here’s what’s good about it:

1. A lot of our students use Twitter, or will be using it soon (I’m looking at you, Freshers) so this account should have a good reach within its constituency
2. The Tech’s have press ganged an old 2nd Gen iMac (which is so so pretty) into a twitter fall in their reception. Students spend a lot of time in that reception as they need to check out kit. So the screen gets plenty of eyeballs. So it works for those not on Twitter too.

This wouldn’t work for everyone but it seems right for us. It’s a nice little touch that should help them keep students up to date.

Published by

Jon Hickman

Hi, I'm Jon. I teach and research digital culture, social media and new media practice at Birmingham City University. Find out more about me with this lovely CV: http://uk.linkedin.com/in/jonhickman Find out about my work at the Birmingham Centre for Media & Cultural Research: http://interactivecultures.org

  • citizensheep

    I’ve wondered before about Twitterfalls (or other cascades of tweets). Wouldn’t it be great if there was a way for people not on Twitter to access or archive them? For example, if they link through to further info it’s not much use if you don’t have a device to hand (either to view the link or favourite the tweet). Not sure what the solution is though (bar/qr codes?)

  • Jon Hickman

    In the case most of the things are little notices that don’t really have a normal outlet “we’re shutting early today” etc. I’m not sure about QR codes, as I still think they are not readily understood by people (and in this context our students are more likely to be on Twitter than use QR). I’d love to be proven wrong on QR codes. A judicious use of URL shortening and a pen seems simpler though…